FAQs
Have a question? We’re here to help.
Find answers to some of the most common questions about our fragrances, orders, and shipping below.
Do you offer price matching?
At this time, Seven Parfums does not offer price match services.
We take pride in remaining highly competitive within the fragrance industry to ensure you receive the best possible value every time you shop with us.
Can I cancel my order or change my delivery address?
Our system processes orders automatically. Once your order has been submitted, we’re unable to modify or cancel it. Please review your information carefully before completing checkout.
Can I add a promo code after placing my order?
Promotion codes must be entered at checkout before completing your purchase.
Discounts or promo codes cannot be applied once an order has been processed.
Who are your main couriers?
Our primary courier is USPS, though we may occasionally use additional carriers depending on your location or order size.
Why hasn’t my tracking updated?
If your tracking information hasn’t updated within five (5) business days, please contact us at 7perfumescorp@gmail.com with your name, order number, and delivery address. Please allow up to 30 days for a response. We aim to reply within 24–48 hours (Mon–Fri).
Where is my delivery confirmation?
Delivery confirmations are sent automatically after checkout.
If you don’t see your confirmation email, please check your spam or junk folder.
If you still haven’t received your order within our delivery window, contact us at 7perfumescorp@gmail.com with your name, order number, and email address.
Processing time: Orders ship within 1–2 business days (Mon–Fri, excluding holidays).
Transit time: Typically 3–7 business days via USPS (location dependent).
Shipping rates: Calculated at checkout.
Tracking: A shipping confirmation with tracking is emailed once your order leaves our warehouse.
PRE-ORDERS & SPECIAL ORDERS
At Seven Scents Parfum, we offer select fragrances through pre-order and special-order options, allowing customers to purchase products that may not be immediately available in our inventory.
PRE-ORDER FULFILLMENT
Products marked as pre-order are specially sourced upon request.
Please allow approximately 1–3 weeks for fulfillment from the date your order is placed.
This timeframe refers to the estimated period required to source and prepare your fragrance for shipment.
Shipping transit time is additional.
PRODUCT AVAILABILITY
All pre-orders are subject to supplier availability.
Although we make every effort to fulfill orders within the estimated timeframe, sourcing delays and product availability may occasionally affect fulfillment.
If we are unable to fulfill your order within the original estimated timeframe, we will contact you with an updated estimate and provide the option to accept the delay or cancel for a refund, as applicable.
If a fragrance becomes unavailable and we cannot fulfill your order, a refund will be issued to your original payment method.
PRE-ORDER CANCELLATIONS
Because pre-order items are sourced specifically upon request, cancellation requests may be limited once sourcing has begun.
Please contact us as soon as possible if you need to request a cancellation.
Cancellation requests are reviewed according to the order's fulfillment status and applicable consumer protection requirements.
Nothing in this policy limits your rights to a refund when required by law.
SPECIAL ORDERS
Certain fragrances, bottle sizes, and specialty products may be available exclusively through special order.
Availability, pricing, and estimated fulfillment times will be communicated before purchase.
Special-order purchases are generally final sale once sourcing has begun, subject to applicable law.
SHIPPING & TRACKING
Once your pre-order or special-order fragrance has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information.
DAMAGED OR INCORRECT ITEMS
If your pre-order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Please refer to our Refund & Exchange Policy for additional instructions.
CONTACT INFORMATION
For questions regarding availability, pre-order status, or special requests, please contact:
Local Delivery - FAQsIf your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery at 7perfumescorp@gmail.com with your order number, a short description, and clear photos of the outer box, packing materials, and item(s). We’ll review your case and make it right.
Lost or Stolen PackagesOnce a package is marked 'Delivered' by the carrier, liability transfers to the recipient.
If your package is lost in transit (no movement for 7 days) or shows delivered but cannot be located, email us—we’ll help file a claim and explore solutions. For higher-value orders, consider adding signature confirmation at checkout.
We currently do not ship internationally.
Seven Parfums ships within the United States only.
We accept major credit and debit cards (Visa, Mastercard, AmEx, Discover) as well as Shop Pay. All payments are processed securely; Seven Parfums does not store full card details.
Promotions & Gift CardsPromo codes must be entered at checkout and cannot be applied after purchase.
Unless stated otherwise, promotions cannot be combined and may exclude clearance or limited-release items. Digital gift cards are delivered by email and are final sale.
All fragrances sold by Seven Parfums are 100% original designer and niche products sourced from trusted manufacturers, suppliers, and major wholesalers. We do not sell replicas, decants, or imitation fragrances.
Contact UsQuestions or concerns? We’re here to help.
Email 7perfumescorp@gmail.com with your order number and request. We respond to most inquiries within 24–48 hours (Mon–Fri).
Seven Parfums — Scent your everyday.