FAQs

Frequently Asked Questions

Have a question? We’re here to help.
Find answers to some of the most common questions about our fragrances, orders, and shipping below.

Products
All fragrances offered by Seven Parfums are 100% authentic and original. We carry only genuine designer and niche perfumes from brands you love. As wholesale fragrance distributors, we work directly with manufacturers, suppliers, and major wholesalers to ensure trusted quality and exceptional value.


Orders

Do you offer price matching?
At this time, Seven Parfums does not offer price match services.
We take pride in remaining highly competitive within the fragrance industry to ensure you receive the best possible value every time you shop with us.

Can I cancel my order or change my delivery address?
Our system processes orders automatically. Once your order has been submitted, we’re unable to modify or cancel it. Please review your information carefully before completing checkout.

Can I add a promo code after placing my order?
Promotion codes must be entered at checkout before completing your purchase.
Discounts or promo codes cannot be applied once an order has been processed.

Who are your main couriers?
Our primary courier is USPS, though we may occasionally use additional carriers depending on your location or order size.

Why hasn’t my tracking updated?
If your tracking information hasn’t updated within five (5) business days, please contact us at 7perfumescorp@gmail.com with your name, order number, and delivery address. Please allow up to 30 days for a response. We aim to reply within 24–48 hours (Mon–Fri).

Where is my delivery confirmation?
Delivery confirmations are sent automatically after checkout.
If you don’t see your confirmation email, please check your spam or junk folder.
If you still haven’t received your order within our delivery window, contact us at 7perfumescorp@gmail.com with your name, order number, and email address.

Shipping & Delivery

Processing time: Orders ship within 1–2 business days (Mon–Fri, excluding holidays).
Transit time: Typically 3–7 business days via USPS (location dependent).
Shipping rates: Calculated at checkout.
Tracking: A shipping confirmation with tracking is emailed once your order leaves our warehouse.

Local Delivery - FAQs
Which areas do you deliver to?
We offer next-day delivery to select Miami ZIP codes, including Doral, Hialeah, Miami Springs, Kendall, Miami Lakes, and Miami Gardens. Enter your address at checkout to see if your location is eligible.

How much is the delivery fee?
Delivery fees vary by area. You’ll see the exact fee at checkout after entering your ZIP code.

Is there a minimum order amount for local delivery?
Yes. Minimum order amounts vary by area to ensure fast and reliable service.

When will my order be delivered?
Orders placed before 2 PM qualify for next-day delivery. Orders placed after 2 PM will be delivered the following day.

Do you offer same-day delivery?
Yes. Orders placed before 2 PM qualify for same-day delivery when available. Orders placed after 2 PM will be delivered the next day. This ensures every order is carefully packaged and delivered safely.

How do I know if my address qualifies?
At checkout, enter your address. If your ZIP code is within our delivery radius, the local delivery option will appear automatically.

Can I schedule my delivery time?
We currently offer next-day delivery without specific time-slot scheduling. You’ll receive tracking or delivery confirmation once your order has been delivered.

Will you show up at my home address?
Yes, local delivery is hand-delivered directly to your door. If you prefer contactless delivery, simply leave a note in your order.

Do you deliver to apartments or gated communities?
Yes. Please include gate codes, building numbers, or special instructions at checkout to ensure a smooth delivery.

What if I don’t answer during delivery?
If the driver can’t reach you or complete the delivery in a reasonable time, the order will be marked as unsuccessful. Please keep your phone nearby during your delivery window. A new delivery fee will apply to reschedule.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery at 7perfumescorp@gmail.com with your order number, a short description, and clear photos of the outer box, packing materials, and item(s). We’ll review your case and make it right.

Lost or Stolen Packages

Once a package is marked 'Delivered' by the carrier, liability transfers to the recipient.
If your package is lost in transit (no movement for 7 days) or shows delivered but cannot be located, email us—we’ll help file a claim and explore solutions. For higher-value orders, consider adding signature confirmation at checkout.

International Orders

We currently do not ship internationally.
Seven Parfums ships within the United States only.

Payment & Security

We accept major credit and debit cards (Visa, Mastercard, AmEx, Discover) as well as Shop Pay. All payments are processed securely; Seven Parfums does not store full card details.

Promotions & Gift Cards

Promo codes must be entered at checkout and cannot be applied after purchase.
Unless stated otherwise, promotions cannot be combined and may exclude clearance or limited-release items. Digital gift cards are delivered by email and are final sale. 

Authenticity

All fragrances sold by Seven Parfums are 100% original designer and niche products sourced from trusted manufacturers, suppliers, and major wholesalers. We do not sell replicas, decants, or imitation fragrances.

Contact Us

Questions or concerns? We’re here to help.
Email 7perfumescorp@gmail.com with your order number and request. We respond to most inquiries within 24–48 hours (Mon–Fri).

 

Seven Parfums — Scent your everyday.